"Washington First Mortgage finally got me out of refinance purgatory!My partner and I started this process 15 months ago. I had absolute confidence in the value of the property, the income it brings in, and I knew there was a ton of equity.But we were turned down, lender after lender after lender. I’ve lost count of the number of banks we applied with.Granted, we both have serious credit black marks. But we have since acquired several properties and have been up to date on our bills.One lender was about to approve us but their appraiser came in with a lowball value. I challenged it to no avail.Another lender strung us along for MONTHS with a pre-approval, and repeatedly asked for more and more documentation. There was always something new he needed, it was never-ending, and this guy never returned phone calls and never returned emails.Thank God I met Donald Hathaway and in turn, Tryg Satterlee. They told me with confidence that they could do the loan and the process was quick and relatively painless. Thank you, thank you, thank you! "